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Bummer for them, but for me too because I much prefer to work on quality products. Turns out it's the jack on the box. I'm working on this passport for a client. I am charging the $100 to try and get this piece of crap working. inconsistent connections.
So frustrating. It cannot be seen from Explorer window. I simply lost all of my data on the drive. My WD passport died miserablely after failing to transfer a file. The drive itself is still running when connected to USB port, but just not recognized by the computer. After contacting the support center, I was told that the drive was not recoverable.
Granted, any drive may fail for any reason, which is why one's backups should also be backed up. We've had two of the "Western Digital My Passport Essential" drives fail over the past few years (both a 320 GB and 500 GB model), and do not recommend this product as a Portable Hard Drive. However, buyer beware, this model is truly unreliable.
Please buy another brand of drive. If you're going to buy a Western Digital, at least go with one of their terabyte drives, which have a more substantial USB connection. I'm sending it back to Western Digital for a replacement drive. One month after I bought it, my drive was damaged after a minor cable bump. At least on this hard drive, this plug is so flimsy that the slightest bump of the device can cause it to disconnect and damage the drive. This device connects with what I think is a USB "micro B" plug. Inserted into the slot on the drive, the plug jiggles around and feels as if it's made no connection at all. Considering this fatal flaw, I'll probably just try to sell the replacement.
It will not show up on any machine I tried, windows, linux(ubuntu) and of course, my macbook. You can feel the drive cycling and a very small click, REPEATEDLY. I will be glad when they have 100 gb DVDs so I can just burn a backup and not worry about these damn HDs dying and leaving me in the lurch. All it was used for was backups for my macbook. Damn thing died two days ago and I am steamed. Now, I have to buy another one.
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